Privacy policy

Last updated: July 18, 2026

This Privacy Policy explains how Fanila (“فانيلة”, hereinafter “Fanila”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit or make a purchase through https://www.fanilastore.com (the “Store”). We are committed to handling your information transparently and in line with recognized data-protection principles, including the EU General Data Protection Regulation (GDPR) where it applies to you.

By using the Store or placing an order, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Store.

Who We Are (Data Controller)

Fanila operates the online store at fanilastore.com, offering football shirts, kits, and sports apparel to customers across the Arab world and beyond. For the purposes of applicable data-protection law, Fanila acts as the data controller of the personal data described in this Policy. You can reach us at any time at contact@fanilastore.com.

The Information We Collect

Information you provide directly. When you create an account, place an order, or contact us, we collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order history, purchases, and products you have shown interest in
  • Any information you include when contacting customer support

Information collected automatically. When you browse the Store, certain data is gathered through your device and cookies:

  • IP address and approximate location
  • Browser type, operating system, and device details
  • Pages viewed, links clicked, and actions taken on the Store
  • Referring website and session activity
  • Aggregated, statistical data used to measure and improve our service

We do not collect or store full payment card numbers. Card data is handled directly by our payment processors (see “Payments” below).

How We Use Your Information — and Our Legal Bases

We process your personal data only where we have a lawful basis to do so. Depending on the situation, our bases are your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving the Store.

  • To fulfill your orders — processing payments, arranging shipping, and providing order updates (contract).
  • To provide customer service — responding to questions, returns, and complaints (contract / legitimate interests).
  • To improve the Store — analyzing usage, measuring performance, and enhancing the user experience (legitimate interests).
  • To keep the Store secure — detecting, preventing, and investigating fraud or misuse (legitimate interests / legal obligation).
  • To send marketing — newsletters, promotions, and personalized offers, only where permitted (consent).

Payments

Payments in the Store are processed securely by trusted third-party providers — 2Checkout (Verifone) and PayPal — which support payment by credit card and the methods available through each provider. When you pay, your payment details are transmitted directly to the relevant processor. Fanila does not receive or store your full card details. The handling of payment information is governed by the privacy policies of 2Checkout and PayPal, and we encourage you to review them.

Shipping and Order Fulfillment

To deliver your orders, we share the details necessary for shipping — typically your full name, phone number, and delivery address — with our shipping and logistics partners. These partners are permitted to use your information solely to complete delivery of your order.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Store, remember your preferences, gather statistics, personalize content, and support marketing and security. Specifically, we use:

  • Google Analytics — to understand how visitors use the Store and to measure performance.
  • Meta Pixel (Facebook) — to measure the effectiveness of advertising and to show relevant ads on Meta platforms.

These tools set their own cookies and may process data according to their respective privacy policies. You can block or delete cookies through your browser settings, though some features of the Store may not function properly as a result. Where required, we request your consent before setting non-essential cookies.

Marketing Communications

With your consent, we may send you newsletters, promotions, and updates by email. You can withdraw your consent and unsubscribe at any time using the “unsubscribe” link in any marketing email, or by contacting us at contact@fanilastore.com. Withdrawing consent does not affect service or transactional messages related to your orders.

How We Share Your Information

We do not sell your personal data. We share it only with parties that help us run the Store, and only as needed, including:

  • Payment processors (2Checkout, PayPal)
  • Shipping and logistics partners
  • Analytics and advertising providers (Google, Meta)
  • Our e-commerce platform and hosting provider (Shopify)
  • Authorities or advisors where required by law or to protect our rights

International Data Transfers

The Store runs on the Shopify e-commerce platform, and several of our service providers operate globally. As a result, your personal data may be stored and processed on servers located outside your country of residence. Where such transfers occur, we rely on the safeguards and data-protection standards applied by Shopify and our other processors to keep your information protected.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this Policy — for example, to complete your orders, provide support, and meet legal, tax, and accounting obligations. When your data is no longer needed, we delete or anonymize it.

Your Rights

Subject to applicable law, and in particular under the GDPR where it applies to you, you have the right to:

  • Access — obtain a copy of the personal data we hold about you.
  • Rectification — correct data that is inaccurate or incomplete.
  • Erasure — request deletion of your data (“right to be forgotten”).
  • Restriction — ask us to limit how we process your data.
  • Portability — receive your data in a portable, machine-readable format.
  • Objection — object to processing based on our legitimate interests or to direct marketing.
  • Withdraw consent — at any time, where processing is based on consent.
  • Lodge a complaint — with your local data-protection or supervisory authority.

To exercise any of these rights, contact us at contact@fanilastore.com. We will respond within the timeframe required by applicable law.

Data Security

We apply reasonable and industry-accepted technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The Store is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

Links to External Sites

The Store may contain links to third-party websites. This Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of the Store after changes take effect constitutes acceptance of the revised Policy.

Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please contact us at: contact@fanilastore.com.